As a brand consultant, it is your role to enhance, empower and grow the influence of your client’s identity in the marketplace. You’ve been hired to offer an outsiders perspective and put your resources to use. If you’re doing your job well, you should be looking to add value to your client relationships on a daily basis. Read an article that might benefit the client? Send it over. Meet a key industry contact at a conference? Make the introduction. Hear of a competitive strategy that might impact the sales forecast? Share the insight. Information, understanding, contacts and perspective are your products. The regular sharing of smaller ideas can lead to big projects. Always be looking for new assets you can assemble and dispense and you’ll become indispensable to clients.
2. Really Care
As a consultant you are often in the relationship with your client alone. This makes consulting a highly intimate endeavor that requires a personal touch to succeed. The best thing a consultant can do for themself is to care about the person on the other end of the table. Not just care because they are writing checks, but care because they are a human being, deserving of respect. Get to know your client to the degree that they are comfortable with. Look for signs: Do they talk about their family? Do they talk about hobbies? Those are windows to connect. A friendly banter is encouraged. Avoid overtly personal confessions or sharing, but open up enough to let them see you as someone they would be able to spend time with talking about things other than work. If your conversations with clients aren’t always focused on handling business, you’ll likely get even more business accomplished. A consulting colleague of mine lives by the mantra, “Relationships Still Matter”. The phrase pays.
3. Offer Honesty
Being hired to build, analyze or promote an entrepreneurs' brand is one of the toughest jobs in marketing. It is crucial to remember that each time you engage an entrepreneur regarding their business it is like talking to a parent about their child. A business is very much like a baby and the owner is invested in a similar fashion; their livelihood is tied to its success. Thus it is important to consider the sensitivity of your client when offering any form of advice, strategy or direction. Simultaneously, you also have a job to do. You’ve been hired to offer your expertise and open up new avenues for thinking about this client’s brand. Their product or service is in need of your honest opinion. There is a fine line between telling a client what they are doing is wrong/ineffective and offering constructive criticism along with solutions/ideas that can take the brand to the next level. The effective marketing consultant is capable of balancing between the brutal truth, which will allow for the right decisions to be made around the profitability of the business, and offending commentary. A consultant must have conviction and passion for the solutions they are selling… even if it takes a great deal of convincing to get the client to come around. In the end the client will have nothing to say besides thank you as their brand flourishes.